Warranty/Returns Policy
Warranty/Returns Policy
1.1 Warranty Returns
Mychondria will happily honor any valid warranty claims, provided a claim is submitted within the warranty time frame (this information can be found on our website).
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Mychondria to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
1.2 Return Due To Change Of Mind
Mychondria will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and items are returned to us in original packaging and in the same condition you received them.
Return shipping will be paid at the customer’s expense and the customer will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed. Refund amount will be the amount of the product purchased, minus the shipping cost to send the item (including items marked with free shipping). We will notify you once this has been completed through email.